Terms of service
Effective Date: 17 June 2026
Please read these Terms of Service carefully before using bonzagoods.com.au.
By accessing our website, browsing our store, placing an order, or purchasing from Bonza Goods, you agree to these Terms of Service, together with our Shipping Policy, Returns, Refunds and Warranty Policy, Privacy Policy, and any other policies published on our website.
These Terms apply to all users of the website, including visitors, customers, and anyone who submits content, enquiries, or information through our website.
1. About Bonza Goods
Bonza Goods operates and is managed in Australia.
Our website is: bonzagoods.com.au
For customer support, order enquiries, returns, refunds, warranty claims, or general questions, you can contact us at: contact@bonzagoods.com.au
Our business and contact details are also available on our Contact page.
2. Use of Our Website
By using this website, you agree that you will not:
- Use our website or products for any unlawful, misleading, fraudulent, or unauthorised purpose
- Interfere with the security or normal operation of the website
- Upload or transmit viruses, malware, spam, or harmful code
- Attempt to copy, scrape, reverse engineer, or misuse any part of the website
- Use false, incomplete, or misleading information when placing an order
- Violate any applicable laws or regulations
We may restrict or refuse access to our website if we believe a user is misusing the website or breaching these Terms.
3. Age and Legal Capacity
By placing an order through our website, you confirm that you are at least 18 years old, or that you have permission from a parent or legal guardian to use the website and make a purchase.
You also confirm that the information you provide during checkout is accurate, current, and complete.
4. Products and Availability
All products listed on our website are subject to availability.
We do our best to keep product information, pricing, images, descriptions, availability, and delivery information accurate and up to date. However, errors may occasionally occur.
We reserve the right to correct errors, update product information, change pricing, limit quantities, or discontinue products at any time.
If you place an order for a product that is unavailable, incorrectly listed, or affected by an error, we will contact you as soon as reasonably possible and offer a suitable solution, such as a refund, replacement, or updated delivery option.
5. Product Information
We aim to provide clear and accurate product information, including product features, specifications, inclusions, pricing, availability, and usage guidance.
Product images are for display purposes and may vary slightly depending on screen settings, lighting, packaging updates, or minor product improvements.
You are responsible for reading the product page, specifications, care instructions, shipping information, and policy information before placing an order.
6. Pricing and Currency
All prices shown on our website are in Australian Dollars (AUD) unless clearly stated otherwise.
Prices may change without notice, but changes will not affect orders that have already been accepted and paid for, unless there has been an obvious pricing or listing error.
The total amount payable, including product price, discounts, shipping costs, and any applicable charges, will be shown at checkout before you complete your payment.
We do not add hidden charges after your order has been placed.
7. Discounts and Promotions
From time to time, we may offer discounts, promotions, limited-time offers, or sale pricing.
Promotions may be subject to additional terms, including start dates, end dates, stock availability, usage limits, or exclusions.
We reserve the right to modify, suspend, or end a promotion at any time where reasonably necessary, including where there is an error, misuse, technical issue, or stock limitation.
Discounts must be applied before checkout is completed. We may not be able to apply a discount after an order has already been placed.
8. Orders and Order Acceptance
When you place an order, you will receive an order confirmation email. This confirms that we have received your order.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:
- The product is unavailable
- Payment cannot be verified
- The order appears fraudulent or suspicious
- The delivery address is incomplete or invalid
- There is an obvious pricing, product, or checkout error
- The order breaches these Terms or our store policies
If we cancel an order after payment has been made, we will issue a refund to the original payment method unless another remedy is required by law.
9. Payment
We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, and UnionPay.
Available payment methods may vary depending on your device, location, browser, payment provider, or checkout settings.
All transactions are processed in Australian Dollars (AUD).
We do not store your full payment card details. Payments are processed securely by our payment providers.
By placing an order, you confirm that you are authorised to use the selected payment method and that the billing information provided is accurate.
10. Shipping and Delivery
Shipping locations, shipping costs, processing times, delivery estimates, tracking information, delayed deliveries, lost parcels, and incorrect address issues are covered in our Shipping Policy.
Please read our Shipping Policy before placing an order.
Delivery timeframes are estimates and may vary depending on your location, courier availability, public holidays, weather events, peak periods, and other circumstances outside our direct control.
11. Returns, Refunds and Warranty
Returns, refunds, exchanges, faulty items, damaged items, change of mind returns, warranty claims, and Australian Consumer Law remedies are covered in our Returns, Refunds and Warranty Policy.
Please read this policy before placing an order.
Nothing in these Terms limits or excludes your rights under Australian Consumer Law.
12. Customer Information and Account Details
You agree to provide accurate, current, and complete information when placing an order or contacting us.
This includes your name, email address, phone number, billing address, delivery address, and payment details.
Bonza Goods is not responsible for delivery issues, order delays, or failed communications caused by incorrect or incomplete information provided by the customer.
If you notice an error in your order details, please contact us as soon as possible at: contact@bonzagoods.com.au
We will do our best to update your details before dispatch, but changes may not be possible once an order has been processed or shipped.
13. Intellectual Property
All content on this website, including text, images, graphics, logos, icons, product descriptions, page layouts, branding, photography, and other materials, is owned by or licensed to Bonza Goods and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, republish, sell, or use our website content for commercial purposes without our prior written permission.
14. Customer Reviews, Comments and Submissions
If you submit a review, comment, photo, message, suggestion, or other content to Bonza Goods, you confirm that:
- The content is accurate and based on your genuine experience
- You have the right to submit the content
- The content does not infringe another person's rights
- The content is not unlawful, offensive, misleading, defamatory, abusive, or spam
We may moderate, remove, or decline to publish content that we believe is inappropriate, misleading, unlawful, or inconsistent with our website standards.
By submitting content to us, you grant Bonza Goods permission to use, display, reproduce, and share that content for website, marketing, customer support, and business purposes, unless prohibited by law.
15. Third-Party Links and Services
Our website may contain links to third-party websites, apps, tools, payment providers, shipping providers, or other services that are not owned or controlled by Bonza Goods.
We are not responsible for the content, accuracy, privacy practices, terms, security, or services of third-party websites or providers.
Your use of third-party websites or services is at your own discretion and may be subject to separate terms and policies.
16. Website Accuracy and Availability
We aim to keep our website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from technical issues.
We may update, suspend, restrict, or remove parts of the website at any time where reasonably necessary for maintenance, security, technical, business, or legal reasons.
If we become aware of an error that affects your order, we will contact you and work towards a suitable solution.
17. Limitation of Liability
To the fullest extent permitted by law, Bonza Goods is not liable for indirect, incidental, special, or consequential loss arising from your use of our website, products, or services.
Where liability cannot be excluded under Australian Consumer Law or other applicable law, our liability is limited only to the extent permitted by law.
Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot be excluded under Australian Consumer Law.
18. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
These Terms are in addition to, and do not limit, your rights under Australian Consumer Law.
19. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, placing an order, or contacting us, you agree that we may collect, use, store, and disclose your information as described in our Privacy Policy and as required to process your order, provide customer support, comply with legal obligations, and operate our business.
20. Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page with a new effective date. Continued use of our website after any changes are published means you accept the updated Terms.
We recommend reviewing this page periodically.
21. Governing Law
These Terms of Service are governed by the laws of Australia.
Bonza Goods operates and is managed in Australia. Orders placed through bonzagoods.com.au are processed in accordance with Australian law.
Any disputes arising from your use of our website or purchase from Bonza Goods will be subject to the jurisdiction of the Australian courts, unless otherwise required by applicable law.
22. Contact Information
For questions about these Terms of Service, your order, our products, or our policies, please contact us:
Bonza Goods Email: contact@bonzagoods.com.au Website: bonzagoods.com.au
Please include your order number where relevant so we can assist you faster.