Refund policy
Effective Date: 17 June 2026
At Bonza Goods, we want you to feel confident when shopping with us. This policy explains how returns, refunds, exchanges, faulty items, damaged items, and warranty claims are handled.
This policy applies to purchases made directly through bonzagoods.com.au.
1. 60-Day Return Window
We offer a 60-day return window from the date your order is marked as delivered by the carrier.
You may request a return within 60 days of delivery if you are not satisfied with your purchase.
To start a return, please contact us at: contact@bonzagoods.com.au
Please include your order number, full name, email address used at checkout, and reason for return so we can assist you faster.
2. Change of Mind Returns
We accept change of mind returns within 60 days of delivery.
To be eligible for a change of mind return, the item must be:
- Returned within 60 days of delivery
- In its original or reasonably similar condition
- Returned with all main parts, accessories, and packaging where possible
- Accompanied by proof of purchase, such as your order number or confirmation email
For change of mind returns, the customer is responsible for the cost of return shipping.
Original shipping charges, if any, may not be refunded for change of mind returns unless required by law.
3. Faulty, Damaged, Incorrect or Not as Described Items
Please contact us as soon as possible if your item arrives faulty, damaged, incorrect, incomplete, or not as described.
Email us at: contact@bonzagoods.com.au
Please include:
- Your order number
- A description of the issue
- Photos or videos showing the problem, where possible
- A photo of the packaging if the item was damaged in transit
For faulty, damaged, incorrect, or not as described items, we will assess the issue and provide a suitable remedy in line with Australian Consumer Law. Depending on the situation, this may include a replacement, refund, repair, or another appropriate solution.
Where the issue is due to a fault, damage in transit, or our error, Bonza Goods will cover the reasonable cost of return shipping or provide return instructions at no cost to you.
4. Items That Cannot Be Returned
We may be unable to accept a return where:
- The item has been deliberately damaged
- The item has been misused, abused, or altered after delivery
- The item is returned without proof of purchase
- The return request is for change of mind and is made after the 60-day return window
This does not limit your rights under Australian Consumer Law.
5. How to Start a Return
To request a return, please follow these steps:
Step 1: Email us at contact@bonzagoods.com.au with your order number and reason for return. Step 2: Our team will review your request and respond within 1–2 business days with the next steps. Step 3: If your return is approved, we will provide return instructions, including where to send your item. Step 4: Pack the item securely to help prevent damage during return transit. Step 5: Once we receive and inspect the returned item, we will notify you of the outcome and process any approved refund, exchange, or replacement.
Please do not send items back without contacting us first, as this may delay the return process.
6. Refunds
Once your returned item has been received and inspected, we will notify you by email.
If your refund is approved, it will be processed to your original payment method within 5–10 business days after approval.
You will receive an email confirmation once your refund has been issued. Please allow additional time for your bank, card provider, or payment provider to process and display the refund in your account.
Refunds are issued in the same currency and through the same payment method used for the original purchase, unless otherwise agreed or required by law.
7. Exchanges and Replacements
If you received a faulty, damaged, incorrect, incomplete, or not as described item and would prefer an exchange or replacement instead of a refund, please let us know when you contact us.
Exchanges and replacements are subject to stock availability.
If a replacement is not available, we will offer another suitable remedy in line with Australian Consumer Law.
8. Return Shipping Costs
For change of mind returns, the customer is responsible for return shipping costs.
For faulty, damaged, incorrect, incomplete, or not as described items, Bonza Goods will cover reasonable return shipping costs or provide return instructions at no cost to you.
We recommend using a tracked delivery service when returning items, especially for change of mind returns, as we cannot confirm receipt of a returned item until it arrives at our return location.
9. 1-Year Warranty
Every product sold by Bonza Goods is backed by a 1-year warranty from the date of purchase.
This warranty covers manufacturing defects and product faults that occur under normal use.
The warranty does not cover:
- Damage caused by misuse, neglect, accidents, or improper handling
- Damage caused by unauthorised repairs or modifications
- Normal wear and tear
- Damage caused by failure to follow product care or usage instructions
If you believe your product has a manufacturing defect or has failed within the warranty period, contact us at: contact@bonzagoods.com.au
Please include your order number, a description of the issue, and photos or videos where possible.
If your warranty claim is approved, we will arrange a suitable remedy, which may include a replacement, repair, refund, or another appropriate solution.
10. Cancellations
If you need to cancel your order, please contact us as soon as possible at: contact@bonzagoods.com.au
We will do our best to cancel your order before it is dispatched. If your order has already been dispatched, you may need to wait until it arrives and then request a return under this policy.
11. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This policy is in addition to, and does not limit, your rights under Australian Consumer Law.
12. Contact Us
For returns, refunds, exchanges, warranty claims, or order support, please contact us:
Bonza Goods Email: contact@bonzagoods.com.au
Please include your order number so we can assist you faster.