Shipping policy
Effective Date: 17 June 2026
Thank you for shopping with Bonza Goods. We are committed to packing and dispatching your order safely, clearly, and as quickly as possible.
This Shipping Policy explains where we ship, how long delivery usually takes, how shipping costs are calculated, and what to do if your order is delayed, missing, or sent to an incorrect address.
1. Shipping Locations
Bonza Goods currently ships to addresses within Australia only.
We do not currently offer international shipping. Orders with delivery addresses outside Australia cannot be fulfilled at this time.
2. Order Processing Time
Orders are processed within 2–3 business days after your order is placed.
Business days are Monday to Friday, excluding Australian public holidays. Orders placed after 12:00 PM AEST on a Friday, over the weekend, or on a public holiday will begin processing on the next business day.
During busy periods, sales events, product launches, or public holiday periods, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
3. Delivery Timeframes
Once your order has been dispatched, standard delivery usually takes:
Standard Delivery: 5–12 business days after dispatch Total Estimated Delivery Time: 7–15 business days from the date you place your order
Delivery times may vary depending on your location, courier availability, regional or remote delivery routes, weather events, public holidays, and peak shipping periods.
The delivery timeframe shown above is an estimate only. We aim to dispatch and deliver orders within the stated timeframe wherever possible.
4. Shipping Carriers and Tracking
We use trusted Australian postal and courier partners to deliver orders.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details, where tracking is available. You can use this tracking number to monitor your delivery status.
If you do not receive your tracking email after your order has been dispatched, please contact us at: contact@bonzagoods.com.au
5. Shipping Costs
We provide free shipping on all orders.
No additional shipping fees are charged. Any applicable charges related to your order will be displayed during checkout before payment is completed.
6. Delayed Deliveries
While we do our best to dispatch orders on time, delivery delays may occasionally occur due to courier delays, high parcel volumes, weather events, public holidays, incorrect address details, or other circumstances outside our direct control.
If your order is delayed, please first check your tracking link for the latest update.
If your tracking has not updated for several business days or your order is significantly delayed, contact us at: contact@bonzagoods.com.au
We will review your order, contact the carrier where required, and help work towards a suitable resolution.
7. Lost or Missing Parcels
If your parcel appears to be lost or has not arrived within a reasonable time, please contact us at: contact@bonzagoods.com.au
Please include your order number, full name, delivery address, and any tracking information you have received.
We will investigate the issue with the carrier. If the parcel is confirmed as lost or cannot be delivered, we will offer a suitable solution in line with Australian Consumer Law, which may include a replacement, refund, or another appropriate remedy depending on the situation.
8. Incorrect or Incomplete Delivery Address
Please make sure your delivery address is correct and complete before placing your order.
Bonza Goods is not responsible for delivery issues caused by incorrect or incomplete address details entered by the customer at checkout.
If you notice an address error after placing your order, please contact us immediately at: contact@bonzagoods.com.au
We will do our best to update your delivery details before dispatch. However, if your order has already been dispatched, we may not be able to change the delivery address.
If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery. Additional shipping charges may apply for redelivery.
9. Failed Delivery Attempts and Returned Parcels
If a delivery attempt is unsuccessful, the carrier may leave instructions for collection, redelivery, or further action.
If your parcel is returned to us because it was not collected, could not be delivered, or the delivery details were incorrect, we will contact you to arrange the next step.
Additional shipping costs may apply if the parcel needs to be resent.
10. Order Support
If you have any questions about your order, shipping, tracking, or delivery, please contact us:
Bonza Goods Email: contact@bonzagoods.com.au
Please include your order number so we can assist you faster.